Shipping Policy
At Asawali, we value your trust and strive to provide a smooth and reliable shopping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.
1. Order Processing
- All orders are processed within 2–4 business days (excluding Sundays and public holidays).
- You will receive a notification once your order has been shipped.
- During peak seasons or promotional sales, processing times may be longer.
2. Shipping Rates & Delivery Estimates
- Shipping Charges: Calculated and shown at checkout.
- Delivery Timeline: 5–10 business days from dispatch.
- International Shipping: Currently, we [do/do not] offer international shipping.
3. Order Tracking
- Email/SMS with tracking number after dispatch.
- Tracking details may take up to 24 hours to update.
4. Shipping Locations
- We ship across India.
- If a pin code is unserviceable, we will inform you.
5. Delays in Delivery
- Weather conditions
- Strikes or political disruptions
- Remote delivery locations
- Festive season delays
Asawali is not responsible for delays caused by such external factors.
6. Contact Us
📧 helloasawali@gmail.com, asawalicustomercare@gmail.com
📞 +91 7021356950
📍 F-141, Near SDV School, Sector-04, Airoli, Navi Mumbai – 400708
Cancellation Policy
At Asawali, we want your shopping experience to be smooth and transparent.
1. Timeframe
- Cancellations allowed within 24 hours.
- After 24 hours, cancellation may not be possible.
2. How to Cancel
- Email or call us within 24 hours.
- Provide order number and reason.
Refund Policy
Refund requests can be made within 7 days of receiving the product.
- Products must be unused and in original packaging.
- Refunds processed in 5–10 business days.
- Customized or sale items may be non-refundable.