At Asawali, we want you to be completely satisfied with your purchase. While each saree is carefully checked before shipping, we understand that sometimes you may wish to exchange your product. This policy explains the terms and process for requesting an exchange.

1. Eligibility for Exchange

  • Exchanges can be requested within 7 days of receiving your order.

  • Products must be:

    • Unworn and unused

    • Unwashed and unaltered

    • In their original packaging with tags and labels intact

  • Items showing signs of wear, stains, damage, or alterations will not be eligible for exchange.

2. Non-Exchangeable Items

  • Customized or personalized sarees cannot be exchanged.

  • Sale, discounted, or promotional items are not eligible unless the product arrives damaged or defective.

  • Products purchased from unauthorized sellers or third-party platforms are not covered under this policy.

3. Reasons for Exchange

We accept exchanges in the following situations:

  • The product delivered is defective or damaged.

  • The product delivered is different from what was ordered (wrong color, design, or item).

  • You would like to exchange for a different saree of equal or higher value (in this case, the price difference will be charged).

4. Exchange Process

  1. Request an Exchange

    • Contact us at [insert email/phone] within 7 days of receiving your order.

    • Provide your order number, reason for exchange, and product details.

  2. Approval & Instructions

    • Once approved, we will share the return shipping address and instructions.

  3. Ship Back the Product

    • Customers are responsible for shipping the product back to us safely.

    • We recommend using a reliable courier service with tracking.

  4. Inspection

    • Once we receive the product, our team will inspect it to ensure it meets the exchange conditions.

  5. Exchange Confirmation

    • If approved, your replacement product will be shipped within 5–7 business days.

    • If the requested product is unavailable, you may choose another product of equal or higher value (paying the difference if applicable).

5. Shipping Costs for Exchanges

  • Customers are responsible for the cost of return shipping.

  • In cases where the product is defective or incorrectly delivered, Asawali will cover the cost of return and re-shipping.

6. Important Notes

  • Exchanges are processed only once per order.

  • We do not guarantee exchange for color variations caused by screen or lighting differences, as minor variations are natural in Paithani sarees.

  • Asawali reserves the right to refuse exchanges that do not meet the conditions outlined above.

7. Contact Information

For exchange requests or questions, please contact us:

                      Refund Policy


At Asawali, each saree is carefully inspected and packed to ensure quality and accuracy. We request you to read our Refund Policy carefully before making a purchase.

Applicability

This Refund Policy applies only to products purchased directly from Asawali’s official website. We do not accept responsibility for purchases made through third-party platforms, resellers, or unauthorized sellers.

Returns & Refund Eligibility

We accept returns and refunds only under the following conditions:

  • You received a wrong product

  • You received a damaged product

  • The product has a manufacturing defect

To be eligible for a return or refund:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused, unwashed, and in original condition

  • All original tags, packaging, and accessories must be intact


Cash on Delivery (COD) Orders

  • Refunds are not applicable on Cash on Delivery (COD) orders

  • In case of an approved return for a COD order (wrong or damaged product), store credit or exchange may be offered at Asawali’s discretion

  • No cash or bank refunds will be processed for COD payments


Non-Refundable / Non-Returnable Cases

Refunds or returns will not be accepted in the following cases:

  • Minor variations in color, texture, or finish due to lighting, screen resolution, or fabric characteristics

  • Change of mind after purchase

  • Incorrect size, styling preference, or personal expectations

  • Products that have been worn, washed, altered, or damaged after delivery

  • Orders placed during sale, discount, or promotional offers (unless damaged or incorrect)

Such variations are natural and are not considered defects.

Return Process

To initiate a return:

  1. Email us at helloasawali@gmail.com or asawalicustomercare@gmail.com within 48 hours of delivery

  2. Share your order ID, clear images/videos, and a brief explanation

  3. Our team will review the request and respond within 2–3 business days

Returns sent without prior approval will not be accepted.

Refund Method

  • Once the returned product passes quality inspection, the refund will be processed

  • Refunds will be issued to the original payment method (except COD orders)

  • Refund processing may take 7–10 business days, depending on your bank or payment provider

Shipping Charges

  • If the return is due to an error from Asawali (wrong or damaged product), return shipping will be covered by us

  • In all other cases, shipping charges are non-refundable

Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped

  • Once an order is shipped, cancellation requests will not be accepted

Policy Updates

Asawali reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

For any questions or concerns regarding shipping, you can reach us at: